i newspaper on Twitter: "💷 Returns cost British retailers £7bn in 2019, according to research from KPMG. One in three items bought online are sent back, and each return costs businesses £20
![Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent](https://static.independent.co.uk/2022/05/14/16/newFile.jpg)
Shoppers divided over Zara's new returns policy that charges £1.95 on online orders | The Independent
![The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders](https://wp.inews.co.uk/wp-content/uploads/2022/05/SEI_100599061-e1652378505245.jpg?resize=640,360&strip=all&quality=90)
The end of free returns looms as Zara follows Next with £1.95 charge and firms count cost of serial refunders
![ZARA Name Necklace 925 Sterling Silver Trace Chain Pendant Gift + Pouch (12) : Amazon.co.uk: Fashion ZARA Name Necklace 925 Sterling Silver Trace Chain Pendant Gift + Pouch (12) : Amazon.co.uk: Fashion](https://m.media-amazon.com/images/I/51PwFVte01L._AC_UY500_.jpg)
ZARA Name Necklace 925 Sterling Silver Trace Chain Pendant Gift + Pouch (12) : Amazon.co.uk: Fashion
![Research: 71% of UK consumers to avoid online shopping if they have to pay to return - Latest Retail Technology News From Across The Globe - Charged Research: 71% of UK consumers to avoid online shopping if they have to pay to return - Latest Retail Technology News From Across The Globe - Charged](https://www.chargedretail.co.uk/wp-content/uploads/2022/05/Zara-2-scaled.jpg)
Research: 71% of UK consumers to avoid online shopping if they have to pay to return - Latest Retail Technology News From Across The Globe - Charged
![Retailers should refrain from introducing online return fees to keep customer loyalty - Retail Insight Network Retailers should refrain from introducing online return fees to keep customer loyalty - Retail Insight Network](https://www.retail-insight-network.com/wp-content/uploads/sites/18/2022/07/zara-graph2.jpg)